In this article, we'll explore the possibilities that prevent a comment from being sent by Powerin.

First, check that your account is active. (green dot)

If your account is not active (red dot + warning sing) log out of LinkedIn and
log back in. This will reactivate your cookies.
Then refresh the page on Powerin, you should now see a green dot.

If you are unable to activate your account, please contact support with your LinkedIn profile URL and your Powerin e-mail address.

Now that your account is active, you need to check that your target accounts are not paused. Go to "Targets", click on a targeted account check that "Pause automation" is unchecked.

Check that this is unchecked for each target. Now that you're sure that everything is active, let's look at the cases where we don't respond to publications and why.

We don't answer:

• If the target has already published during the day. (We respond only once a day per targeted account. To avoid spamming.)
• When the publication is less than 200 characters long (Lack of context/content to generate a quality response)
• If the user has modified the publication, because the LinkedIn API returns an error. (If you see a post that have been "Edited" we can't comment on it)
• If the words used in the posts are sensitive (death, war, or anything political, etc)
• If your user cookies have expired

Thanks to this, you can see why some of your comments are not posted.

Now, if the post isn't in any of these categories, go to support with:
- Your Powerin e-mail
- The LinkedIn URL of the post you didn't comment on